Return & Refund Policy
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How to Request a Return
Submit Application
Submit a return request on our website or email support@earrck.com with your Order Number and purchase email.
Ship Within 7 Days
Once approved, attach the return label and ship the package back to our designated address within 7 days.
Inspection & Processing
Our warehouse team will inspect the returned items upon arrival to ensure all parts are complete and undamaged.
Receive Refund
Your refund will be automatically issued back to your original payment method within 5–7 business days.
Eligibility & Condition
Items must be scratch-free, clean, undamaged, and returned in original packaging with ALL accessories (case, cables, ear tips, gifts, manual). Single lost hearing aids are NOT eligible for refund. Limit 1 trial refund per product model per customer.
Promotions & Accessories
For "Buy 1 Get 1 for $0.99" offers, BOTH items must be returned. Partial returns will have the MSRP of the kept item deducted from the refund. Individual accessories (ear tips, charging cases) sold separately are non-refundable.
Shipping Fee Policy
For quality-related warranty returns within the 45-day trial, Earrck covers round-trip shipping (US only). For voluntary returns or requests past 45 days, return shipping costs are the customer's responsibility.
Authorized Sales Channels & Warranty
Official warranty and 45-day trial benefits are exclusively guaranteed for products purchased through our official US channels:
*Products bought from unauthorized third-party sellers do NOT qualify for free warranty or 45-day trial refunds. Please contact the original seller directly for support.
Frequently Asked Questions
What if I lost one side of my hearing aid?
Single lost hearing aids or partial sets missing a main device are excluded from our 45-day trial refund policy. If you need a replacement for a lost unit, please contact our support team for specialized replacement options.
How do refunds work for special "Buy 1 Get 1" bundles?
To receive a full refund for promotional bundles (such as "Buy 1 Get 1 for $0.99"), all items included in the bundle must be returned together in complete condition.
What happens after the 45-day trial expires?
After 45 days, your purchase is no longer eligible for trial refunds. However, your device remains protected under our 1-Year Official Manufacturer Warranty for any performance or hardware issues.