Warranty Policy

Thank you for choosing Earrck! We stand behind our products with a 1-Year Limited Warranty.

File a Warranty & Repair Claim

Select your purchase channel and submit your details to start the service process.

SECTION 1 - WARRANTY COVERAGE & DURATION

Earrck provides a 1-Year Limited Warranty for products purchased directly through our official website or authorized sales channels.

Warranty Period: The warranty takes effect on the date of shipment and remains valid for 12 months (365 days).
What is Covered: This limited warranty covers manufacturing, material, or workmanship defects under normal, intended use, including:
- Device fails to power on or function properly;
- Abnormal or distorted audio output;
- Battery failure (inability to charge or severe capacity drop beyond normal degradation);
- Firmware update failures or persistent app connection issues.

SECTION 2 - WHAT IS NOT COVERED (EXCLUSIONS)

This warranty does not cover issues resulting from misuse or normal wear and tear. Customers will be responsible for repair or replacement costs under the following circumstances:

Accidental or Human Damage: Damage caused by drops, liquid submersion, physical impact, fire, or extreme temperatures;
Unauthorized Servicing: Damage resulting from self-disassembly, modification, or repairs performed by an unauthorized third party;
Incompatible Accessories: Damage caused by using third-party charging units, cables, or non-certified accessories;
Normal Wear and Tear: Natural degradation over time (e.g., ear tip discoloration, gradual reduction in battery health);
Lost or Stolen Items: Devices lost, stolen, or misplaced after successful delivery;
Accessories & Consumables: Wearable accessories such as ear tips, wax guards, or charging cables damaged during everyday use;
Unauthorized Purchases: Products bought from unauthorized resellers, second-hand sellers, or grey market platforms.

SECTION 3 - WARRANTY CLAIM PROCESS & RESOLUTIONS

1. How to File a Claim

To initiate a warranty claim, you can use the form above or email us directly at support@earrck.com with:

Proof of purchase (Order number or official sales receipt);
Product Serial Number (located on the packaging or device);
A brief description of the issue along with a clear photo or short video demonstrating the problem.

2. Claim Evaluation & Remedies

Our support team will review your submission within 5 business days. If your product qualifies for warranty service, Earrck will, at its sole discretion, offer one of the following remedies:

Refurbished Unit: Provide a certified factory-refurbished replacement of equal value;
Repair Service: Repair the defective unit within 30 business days;
New Replacement: Ship a brand-new replacement device if a repair or refurbished unit is unavailable;
Pro-Rata Refund: If repair or replacement is not feasible, issue a partial refund based on the remaining warranty period (Calculated as: Purchase Price × Remaining Warranty Days / 365).

3. Warranty Term for Replacement Units

Replacement devices inherit the remaining warranty period of the original purchase. If the remaining period is less than 45 days, the warranty will be automatically extended to 45 days from the date of receiving the replacement.

SECTION 4 - SHIPPING COSTS FOR WARRANTY CLAIMS

Defective Items Within Trial Period (First 45 Days): Earrck covers round-trip domestic shipping for confirmed defect claims made within the 45-day trial period.
Defective Items After 45 Days: For warranty claims approved after the 45-day trial period, the customer is responsible for shipping costs to and from our service center.
Non-Quality or Unauthorized Claims: The customer is fully responsible for all shipping charges and potential logistics risks for returns deemed non-defective upon inspection.

SECTION 5 - LIMITATIONS & DISCLAIMERS

Geographic Limitation: The Earrck Limited Warranty is valid only in the original country/region of purchase. Taking or forwarding the product outside the country of purchase voids this warranty.
Claim Timelines: Once a warranty claim is opened, the entire process (including sending the defective item back, if requested) must be completed within 45 days. Uncompleted claims will be closed and voided.
Return Verification: If requested to return a defective device, you must return the exact unit authorized. Returning wrong or mismatched items will void replacement eligibility.
Disclaimer of Secondary Loss: Earrck is not liable for data loss, app setting resets, or personal items accidentally returned inside packages.